Convene with your peers in Naples, FL for the annual Argentum Senior Living Symposium. Hear from dynamic thought leaders focused on issues critical to senior living professionals, such as service and hospitality; consumer trends and the economy; leadership and workforce development; and using tech to improve value and operations.
Don't miss this exceptional opportunity to network with other industry professionals and explore one of Florida's finest destinations!
Argentum Owner/Operator Members: $350.00
Owner/Operator Non-Members: $475.00
*Industry supplier members (Premier and Executive Members only) may register up to (2) staff members for the Senior Living Symposium. Sponsoring companies may register up to (2) staff members over and above their complimentary registrations. For inquiries, please contact Katherine Madison at firstname.lastname@example.org. Owner/operator is defined as an owner and/or operator of one or more senior living communities. Learn more.
Preparing for the future of senior living requires keen insight into what the next generations of residents will want. Are your communities ready to meet the needs of the millennial and Gen X consumer?
Neil Howe, best-selling author and national speaker, is a renowned authority on generations in America. He gives readers and audiences powerful insights into who today’s generations are, what motivates them as consumers and workers, and how they will shape our national future.
Agenda subject to change.
The Senior Living Symposium will be held in conjunction with 2019 Fall Executive Roundtable meetings.
Are you a member of an Argentum Executive Roundtable? Please RSVP HERE so we can properly plan ahead for your meeting.
8 AM-12 PM
Executive Roundtable Meetings
How The Ritz-Carlton Delivers Extraordinary Service
Lunch with Opening Keynote Speaker
Sponsored by Yardi
Our residents live with us 24/7, 365 days a year. No other industry category can make that claim. How do you lead your team to ensure you deliver extraordinary resident experiences with each and every touchpoint?
Hear from The Ritz-Carlton Leadership Center about how their iconic brand has operationalized a culture of service excellence. Gain thought-provoking insights that will set the table for the key theme of this year’s Senior Living Symposium: delivering operational excellence while preparing for what’s next in senior living.
Ask Me Anything: Candid Talk with Residents and Families
Moderator: Carol Cummings, RN, BSN, Senior Direct Optimum Life, Brookdale Senior Living
What do residents and families know that there’s not the time or place to tell us? This session opens up communication in an enjoyable and compassionate way.
Join in this “ask me anything” discussion with local residents and adult children in a curated storytelling panel format. You’ll leave informed and inspired to achieve the exceptional resident experience.
Maximizing Success through a Diverse Workforce
Speaker: Randall Ian Thames, Senior Client Partner, Korn Ferry
There is no success without diversity. We must keep high performers moving forward. We must engage employees from multiple generations, races, genders and ethnicities. And we must work at the community level to hire for the right skills to assure the best care possible. Indeed, McKinsey data shows gender and ethnic diversity clearly correlates with improved profitability and lower turnover.
But what’s measured is managed. Here’s an opportunity to find out how--from a global organizational consulting firm who will present trends in workforce diversity, its advantages and business implications, and their lessons learned.
Beyond the Pilot: New Technologies that Work
Speaker: Schon P. Alkire, Innovative Solutions Developer, LifeWell Senior Living
Moderator: Laurie M. Orlov, Principal Analyst, Aging in Place Technology Watch
Virtual reality, artificial intelligence, predictive analytics...what are senior living owner/operators doing now to maximize technologies for better care, higher resident engagement, or cost savings? As senior living prepares for the next generation of residents as well as workforce, these new technologies will become more commonplace -- and expected in -- your communities.
Hear from owner/operators that have evolved their “pilot projects” into new technology roll-outs achieving positive results.
Senior Living Symposium Networking Reception
Silver PAC Trustee & Silver Circle Dinner
Sponsored by Medline
For eligible donors only; RSVP required.
Integrating New Service Lines
Speaker: Tony Galvan, Director of Health & Wellness, Life Care Services
Moderator: Cece Credille, SVP Care Services, Enlivant
According to the International Council on Active Aging, “wellness” has already replaced “care” as a driving concept for community operations in senior living. At the same time, changes in Medicare Advantage and higher acuity rates have sparked an increase in delivery and management of primary care within senior living communities.
If you’re interested in integrating new service lines within your operation, these case studies from two programs that made it work successfully will provide you with a roadmap.
The Multi-Brand Strategy for Growth
Panelist: Maria Oliva, Chief Operating Officer, Pathway to Living
Moderator: Dana Wollschlager, Partner, Plante Moran Living Forward
Retail, hospitality, automotive, and consumer packaged goods have expanded their market shares by developing multi-brand strategies: brands with different price points, features and benefits, designed to appeal to varied customer bases, yet leverage the power of common leadership.
Can senior living grow through this approach? The answer looks to be yes--but with some caveats. Executives leading these brand roll-outs share their results and market differentiation strategies.
11:15 AM-12 PM
Visioning NextGen Senior Living
Sponsored by FOX Rehabilitation
Closing keynote. Boxed lunches will be provided.
Speaker: Neil Howe, Author, Historian, and Economist; Max Winters, Planner and Designer, Perkins Eastman
Are you prepared for the seismic shifts that will force changes to the senior living business model over the next 10 to 15 years? What will your workforce look like? How will new technologies impact the services your residents receive? What effect will the “wellness generation” have on what you offer? What new concepts in the healthcare and urban planning landscape will find their way to senior living concept designs?
Join us for an engaging reflection on what senior living may look like in the not-so-distant future, in this closing keynote presentation by generations expert Neil Howe. Neil will then join architectural designer Max Winters to talk about Perkins Eastman’s “Clean Slate Project” research and what it says about the future of senior living.
There is a room block at The Ritz-Carlton Golf Resort, Naples, for Senior Living Symposium attendees open until September 23.
The Ritz-Carlton Golf Resort, Naples
2600 Tiburon Drive
Naples, FL 34109
Includes premium sponsor recognition, two complimentary registrations, optional meeting spot, option to bring pop-up signage, literature distribution, and post-event attendee list with email addresses.
Sponsor Fee: $10,000
Includes supporting sponsor recognition, one complimentary registration, and signage recognition.
Sponsor Fee: $5,000