The Workforce Imperative (9:45 - 10:15 AM)
Workforce is the biggest challenge facing successful operation of senior living—and unless we act boldly, the problem will continue to grow. This discussion will highlight the scope of the workforce challenge and the trends we all need to be aware of as we attack the issue head on. From public-private partnerships to industry-recognized apprenticeships to unique recruiting and onboarding, companies are finding ways to win and make workforce a competitive advantage.
Listen: What the Data Says and What it Means (10:15 - 11:00 AM)
The senior living industry runs on data, from occupancy rates to resident satisfaction. Yet when it comes to our existing and future workforce, there has been very little reliable, industry-wide information to make critical recruiting and staffing decisions. In this session, you’ll hear the latest workforce trends in senior living and benchmarked data on turnover, retention, and employee engagement. You’ll also learn how to access and analyze sources of workers in hard-to-fill jobs, and locate schools with the right technical programs. We measure what matters--and these new data sources can be a game changer.
- Jacquelyn Kung, CEO, Activated Insights
- Mark Woodka, CEO, OnShift
Plan: Partner for Success (11:00 - 11:45 AM)
Every senior living operator has its own procedures, but when it comes to workforce, you don’t have to reinvent the wheel. In this session, you’ll learn about innovative recruitment, training, and retention programs that have been effective and demonstrated return on investment. You’ll also hear how education and community organizations can be your best partners--and may even unlock government and foundation funding to help start up and sustain your efforts. This panel of experts will walk through the elements of success, from establishing a partnership to ensuring a lasting program that can bolster your long-term staffing strategy.
- Andrew Carle, Founding Director - Program in Senior Housing Administration, George Mason University
- Steve Partridge, Vice President of Workforce Development, Northern Virginia Community College
- Todd Schmiedeler, Vice President, Employee Services, Trilogy Health Services
- Judy Whitcomb, Senior Vice President, HR and Learning & Organizational Development, Vi